Question 1

What is PureTalks?

Accepted Answer

PureTalks is a private online consultation platform offering confidential sessions with verified psychologists, relationship counselors, executive coaches, and wellness experts. Sessions are conducted via encrypted video, audio, or anonymous stealth mode.

Question 2

What can I discuss in a PureTalks consultation?

Accepted Answer

You can discuss emotional healing, relationship and marriage concerns, career and leadership challenges, personal growth and confidence, youth and academic guidance, or mindfulness and lifestyle topics.

Question 3

How do I choose the right expert?

Accepted Answer

Browse our verified experts directory, filter by specialization and availability, and review each expert's credentials, experience, and client ratings before booking.

Question 4

How do I book a consultation?

Accepted Answer

Choose an expert, select your preferred date, time, and consultation mode (video, audio, or anonymous), then complete payment. You will receive an encrypted room link for your session.

Question 5

What happens during a consultation?

Accepted Answer

At your scheduled time, click the encrypted room link to connect with your expert in a private, confidential session. No app download is required — join from any browser on your phone or laptop.

Question 6

How long does a consultation last?

Accepted Answer

Standard consultations are available in 25-minute and 50-minute sessions. The right duration depends on your needs and the consultation type.

Question 7

How is my privacy and identity protected during consultations?

Accepted Answer

PureTalks was architected from the ground up as a confidential sanctuary. We enforce a strict zero-recording policy across all calls. Sessions use peer-to-peer WebRTC encryption. Additionally, our Anonymous Mode lets you join with a pseudonym name and keep your camera off.

Question 8

Can I choose audio-only or turn my camera off?

Accepted Answer

Yes, absolutely. You have complete control. You can choose Private Audio Call or Anonymous Stealth Mode where video is completely turned off by default.

Question 9

Do I need to download any mobile app or software?

Accepted Answer

No. You don't need to install any app. As soon as you book a slot, an encrypted private room link is generated. Simply click the link on your phone or laptop browser to connect instantly at your scheduled time.

Question 10

What if I need to reschedule or cancel my consultation?

Accepted Answer

You can reschedule your session free of charge up to 2 hours before the scheduled slot time through your confirmation email link or by contacting our care support.

Question 11

Are the psychologists and counselors accredited?

Accepted Answer

Yes. Every expert on PureTalks undergoes background verification, credential authentication, and clinical ethics vetting. We only onboard licensed psychologists (M.Phil/Ph.D.), certified therapists, and ICF-accredited leadership mentors.

Question 12

How do I contact PureTalks?

Accepted Answer

You can reach us via email at care@puretalks.in or through WhatsApp at +91 98400 12345. For detailed inquiries, use our contact form.

Frequently Asked Questions